The service level target 99.99% with scaling rebates to from 20% to 50% of the monthly service charge should the service be unavailable for more than 43 minutes in a calendar month.
|Service Disruption||Service Rebate|
|Less than 43 minutes unavailable per calendar month.||No Rebate Available|
|More than 43 minutes but less than 360 minutes during a calendar month.||10% of the Monthly Service Charge|
|More than 360 minutes but less than 960 minutes during a calendar month.||25% of the Monthly Service Charge|
|More than 960 minutes in a calendar month.||50% of the Monthly Service Charge|