IVR Smart® - Outsourced interactive voice response system

The IVR Smart® service is a cost effective outsourced alternative to traditional automated telephone-based IVR (interactive voice response) transactions for your business.

The service eliminates the high setup capital expenditure and fixed running costs associated with a conventional IVR System to provide extremely low per-transaction costs.

The IVR Smart® service is extremely flexible and highly scalable. Interactive options can be easily configured and extra phone lines and capacity can be added on demand. Service, pro-active maintenance and support is also included.

Interfacing with existing business processes can be automated through the system lowering staff and in-house equipment costs. A typical application would be the paying of bills over the phone. Others may cover browsing options (ie. a product catalogue) and requesting fax-back information to be sent back to a fax number. Confirming appointments, activating accounts, and many other applications are also possible.

The IVR Smart® system interfaces with your Business Backend System via a customisable Internet-based application protocol (ie. HTTPS XML API) in order to read information from users, process requests and return confirmation.

A brief schematic of the system is illustrated below:

IVR

» See the call rates for related call switching.