Mailbox FAQs

What is the incoming mail server address (POP3/IMAP)?
To read email stored in a local mailbox on our servers, the address is: pop.conexim.com.au. If your email is forwarded to your ISP account, you must use the incoming server settings supplied by your ISP.

What is the outgoing mail server address (SMTP)?
The outgoing (SMTP) server will always be the one supplied by your dial-up ISP.

Can I have a me@mydomain.com.au email address instead of the one provided by my ISP then?
Yes - simply set the "Sender or Return" email address in your email program to the desired one.

How do I create a new mailbox?
From the Email Administration page, scroll down to "Create NEW POP/IMAP Mail Box", and fill in your name and preferred password, then click on the "New Mailbox" button. Your request will be submitted, pending server setup operations.

How do I direct all the emails sent to me@mydomain.com.au to the new mailbox?
Once the mailbox status from the step above becomes "Operational", you can simply go the "Create NEW Email Address", enter "me"@mydomain.com.au, and from the "Forward to:" drop-down list, select the name of the mailbox, then press the "New Email" button. This will become functional once the status is "Operational".

I forgot my mailbox password. Can I change it?
Yes - go to "Change Mail Box Password" on the email administration page, select the mailbox name in discussion from the drop-down list and enter a new password.

My DNS is hosted by a different provider, but I want to have my domain email handled by you. Is this possible?
Yes - contact us for details.

How do I setup my email program to send and receive email?
Below is a detailed configuration example for Microsoft Outlook Express, and brief directions for other popular email software:

1) Start Outlook
2) From the top main menu, click on 'Tools' , then scroll down and select 'Accounts'
3) Then click 'Add' and 'Mail'
4) Type in your full name and click 'Next'.
5) Type in your email address and click 'Next'.
6) Type in 'pop.conexim.com.au' for Incoming Mail.
7) Type in your ISPs SMTP server for Outgoing Mail and click 'Next'.
8) Type user name and password of your Conexim POP account and click 'Next'.
9) Click 'Finish'

Eudora: Tools > Options > Checking Mail
Microsoft Internet Mail: Mail > Options > Server > Advanced Settings
Netscape Navigator: Options > Mail and News Preferences > Server
Netscape Communicator: Edit > Preferences > Mail & Groups > Mail Server

Is there any other settings I should be aware of?
There are two other things that are important:

1. Make sure you delete the email from the server after you collect it (this is normally a simple tick option in your email program). This is necessary in order to avoid your mailbox growing to very large proportions over time consuming all the storage space.
2. Normal mail checking intervals are somewhere between 1 hour to 10 minutes. Very busy accounts may need to check their mail every 5 minutes or so. It is however unreasonable to check email every few seconds.