Discussion Forum

Overview
A Discussion Forum is virtually an online real time billboard. People can post information in a topic, reply to information and also start their own topics. This provides a great format for your customers to relay information to and from other customers, sales and helpdesk staff and also yourself. It is a fast and easy way to receive real life information from your customers.

Uses for a Discussion Forum
A Discussion Forum can be setup to act as a help desk, where people can post their problems. This has the benefit where outside people can respond and solve posted problems and also display that answer to customers with the similar problem, saving time and providing your customers with a quick answer.

Another use can be a community chat board, where dates for functions can be posted and updated. This has the added advantage of constantly showing up to date information as time goes by.