Delivering: Managed Dedicated Hosting Excellence.
Conexim - Delivering First-Class Customer Service

1300 133 900
1300 851 747

International
US: 866 485 0297
NZ: 0800 450 236

Conexim - Delivering First-Class Customer Service

For many businesses and customers alike, customer service is a part of the daunting task they would rather not think about. At Conexim, we have a different philosophy.

Every customer service request is an opportunity to build upon an important relationship, welcome new ideas and feedback, and enhance our service to exceed your demand. We listen, learn and evolve to meet your ever-changing needs. Our customer service staff are experienced professionals who are completely dedicated to meeting your satisfaction. This is our commitment to you.

Taking customer service to the next level

One of the best ways we have found to enhance your service experience is to eliminate the need for support in the first place. We do this by continuously improving our front-end and back-end systems to further enhance the service usability and improve the reliability of the service.

If you need us, we will be there

We can proudly make this claim, and have a history of more than 10 years in business to prove it.

In the event that you need to contact us, we have refined our service strategy to deliver outstanding support in the most effective and efficient manner possible. Some of the most recent enhancements to our enterprise product range include:

Dedicated account management

Dedicated support staff which will take ownership of your particular technical needs and assist you through the service lifecycle

No-nonsense issue escalations

24x7 Support SLAs - round the clock support options available to our enterprise service customers

Faster email responses (most enquiries are answered within minutes)

Providing technology that works for your business

As a leading-edge innovator of products and services, we are committed to deliver advanced technology solutions to provide greater service options than ever before.
We are continuously looking for more ways to improve your experience as a Conexim customer, and we promise to strive for the highest levels of service.

This is our commitment to you.